Effective Date: January 29, 2025

Introduction:

Welcome to Shalaam Care, a UK-based company that connects clients with experienced caregivers. These Terms of Service (“Terms”) govern your use of our services, including our website, mobile app, and caregiver matching platform.

Definitions:

• “Client” means an individual or organization that uses our services to receive caregiving services.
• “Caregiver” means an individual who provides caregiving services to clients through our platform.
• “Services” means the caregiving services provided by caregivers to clients through our platform.

Acceptance of Terms:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Eligibility:

To use our services, you must:

• Be at least 18 years old
• Have the authority to enter into a binding agreement
• Provide accurate and complete information during the registration process

Registration and Account Security:

To use our services, you must create an account. You are responsible for:

• Providing accurate and complete information during the registration process
• Maintaining the confidentiality and security of your account credentials
• Notifying us immediately of any unauthorized use of your account

Payment Terms:

• Clients are responsible for paying for services rendered by caregivers.
• Payment terms and rates will be agreed upon before services are rendered.
• Shalaam Care reserves the right to modify payment terms and rates at any time.

Cancellation Policy:

• Clients may cancel services at any time, but may be subject to cancellation fees.
• Caregivers may cancel services at any time, but must provide reasonable notice to clients.

Intellectual Property:

Shalaam Care owns all intellectual property rights to our services, including our website, mobile app, and caregiver matching platform. You may not reproduce, distribute, or display any copyrighted material without our prior written consent.

Disclaimer of Warranties:

Our services are provided on an “as-is” and “as-available” basis. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability:

In no event shall Shalaam Care be liable for any damages, including but not limited to incidental, consequential, or punitive damages, arising out of or related to your use of our services.

Indemnification:

You agree to indemnify and hold harmless Shalaam Care, its officers, directors, employees, and agents, from and against any claims, damages, losses, and expenses, including but not limited to attorney’s fees, arising out of or related to your use of our services.

Governing Law:

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Dispute Resolution:

Any disputes arising out of or related to these Terms shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration.

Changes to Terms:

We reserve the right to modify or update these Terms at any time. Your continued use of our services after any changes to these Terms constitutes your acceptance of the updated Terms.

Contact Us:

If you have any questions or concerns about these Terms, please contact us at:

Shalaam Care
Phone: 0333 057 2632
Email: info@shalaamcare.com

Version Control:

• Version 1.0
• Date: January 29, 2025
• Approved by: CEO, Shalaam Care