Safety and Trust Policy

At Shalaam Care, we prioritize the safety and well-being of our clients and caregivers. This policy outlines our commitment to ensuring a safe and trustworthy caregiving experience.

Purpose:

This policy aims to:

• Ensure the physical and emotional safety of our clients
• Protect the rights and dignity of our clients
• Foster a culture of trust and respect between clients, caregivers, and Shalaam Care staff
• Establish clear guidelines and procedures for reporting and addressing safety concerns

Scope:

This policy applies to all Shalaam Care clients, caregivers, and staff.

Principles:

1. Client-Centered Care: We prioritize our clients’ needs, preferences, and values in all caregiving decisions.
2. Respect and Dignity: We treat all clients with respect, kindness, and compassion, regardless of their background, culture, or health status.
3. Confidentiality: We maintain the confidentiality of client information and only share it with authorized personnel or as required by law.
4. Safety and Security: We ensure that our caregivers are trained to provide safe and secure care, and that our clients’ homes are free from hazards.

Safety Procedures:

1. Caregiver Screening: We conduct thorough background checks, reference checks, and interviews to ensure that our caregivers are trustworthy and competent.
2. Caregiver Training: We provide ongoing training and education to our caregivers on safety procedures, emergency response, and client-specific needs.
3. Client Risk Assessment: We conduct regular risk assessments to identify potential safety hazards and develop strategies to mitigate them.
4. Emergency Response Plan: We have a comprehensive emergency response plan in place, which includes procedures for responding to medical emergencies, natural disasters, and other crises.

Trust Principles:

1. Transparency: We are transparent in our business practices, policies, and procedures.
2. Accountability: We hold ourselves accountable for our actions and decisions, and we take responsibility for any mistakes or errors.
3. Communication: We maintain open and honest communication with our clients, caregivers, and staff.
4. Integrity: We operate with integrity, honesty, and ethics in all our interactions.

Reporting Safety Concerns:

If you have any safety concerns or issues, please report them immediately to:

• Your caregiver or care manager
• Our customer service team at 0333 057 2632
• Our dedicated hotline at 0333 057 2632 (available 24/7)

Review and Revision:

This policy will be reviewed and revised annually, or as needed. All changes will be communicated to clients, caregivers, and staff.

Acknowledgement:

By using Shalaam Care’s services, clients and caregivers acknowledge that they have read, understood, and agree to abide by this Safety and Trust Policy.

Version Control:

• Version 1.0
• Date: January 29, 2025
• Approved by: CEO, Shalaam Care